Water Matters Newsletter Archive

WM Masthead

Find past editions of our monthly digital newsletter below.

2025

  • January 2025 – We Goat This!, Water-Efficient Gardens, Preventing Pipes from Freezing
  • February 2025 – Partners Help Implement One Water 2100, Support Local Nurseries, How to Report Water Waste
  • March 2025 – Fire Protection First, Flume Water Survey, Paperless Billing
  • April 2025 – Tucson Water by the Numbers, Color Your Yard, Conservation Rebates and Incentives
  • May 2025 – Project WET Water Festivals, WaterSense Toilets, Pool Removal
  • June 2025 – Building Tucson's Water Future, Summer Watering, Do's and Don'ts of Recycling
  • July 2025 – 2024 Water Quality Report, Turf Removal, Pool Removal Workshops
  • August 2025 – Free Upgrades for Multifamily Properties, Skip Overseeding to Save Water, Sewer Fee Increase
  • September 2025 – 125 Years of Responsible Water Management, DIY Water Audit, Recycling Pizza Boxes
  • October 2025 – Tucson's Haunting Water Tales, Reading Your Water Meter, Expanded Sewer Bill Discount

2024

  • January 2024 – Celebrating 124 Years, Tips to Prevent Freezing Pipes, New  Home Water Works Calculator
  • February 2024 – Storm to Shade Features Come to Iron Horse Park, Ways to Save When Doing Dishes, Rebates and Incentives
  • March 2024 – Discovering the Clearwater Renewable Resource Facility, Find a Toilet Leak Contest, Help for Low-Income Customers
  • April 2024 – Reclaimed Water System at 40, Invasive Plant Species, National Garden Month, 311 App
  • May 2024 – Securing Funding from State and Federal Partners, 9 Benefits to Landscaping with Native Plants, Tips for Your Irrigation System
  • June 2024 – Our Commitment to Safe, Clean, and Reliable Water; Water Quality Report, Prepare to Harvest the Rain
  • July 2024 – Turf Removal Program Targets Saving 9 Million Gallons of Water a Year, Ideas to be Water-Smart This Summer
  • August 2024 – Look Who's Flocking to Sweetwater Wetlands, Gray Water Rebate, Back to School Educator Support
  • September 2024 – The Central Arizona Project Delivers a Sustainable Future, Home Water Works Calculator
  • October 2024 – Storm to Shade Revitalizing with Runoff, Water Less as Temperatures Fall, Bill Assist Program
  • November 2024 – Eliminating Lead Water Pipes in Tucson, Fall Plant it Wisely, Rate Adjustments
  • December 2024 – Savings During the Holiday Season, Toilet Inspection Video, Finding Leaks 

2023

  • January 2023 – Maximizing Colorado River Water, One Water Survey, Resolve to Find and Fix Leaks
  • February 2023 – The Powerful Role of Reclaimed Water, Sustainable Landscape Expo
  • March 2023 – New Water-Saving Policies and Actions, Non-functional Turf Video, Save up to 10,000 Gallons a Year
  • April 2023 – Sweetwater Photo Contest Winners, Water Use it Wisely Tips to Save Water, Mayors Conservation Challenge
  • May 2023 – Cultivating State and Federal Connections to Benefit Tucson, Eliminating Your Pool
  • June 2023 – 5 Key Takeaways from the 2022 Water Quality Report, Conservation Adds Up!
  • July 2023 – Rainwater Harvesting Rebate Program Expands, Free Outdoor Conservation Kit for Smart Irrigation Month, Review the One Water Plan
  • August 2023 – Tucson Signs Historic Conservation Agreement to Help Save Lake Mead, Conservation Programs Reach K-12 Students & Teachers
  • September 2023 – Building on Our Water-Saving Legacy, Reporting Water Waste is Easy
  • October 2023 – Tucson Continues Its Strong Tier 2 Measures for 2024, Prep for Summer 2024: Plant a Tree in October
  • November 2023 – In the Desert, Where There is Water, There is Life!, One Water 2100 Approved, Prep Your Irrigation System for Fall
  • December 2023 – Leaving Water in Lake Mead Drives Federal Dollars to Invest in Sustainability Projects, Thank you Zanjeros!, Setting Up Paperless Billing

2022

  • January 2022 – Our Future: Conservation is Critical, Environmental Education Exchange, Conservation Tips
  • February 2022 – Saving Water: Inside a Tucson Love Story, Sweetwater Wetlands Invasive Species, Gray Water Tips
  • March 2022 – How We Choose Capital Projects, Tucson Water Partner Tucson Clean and Beautiful, Ways to Celebrate Water
  • April 2022 – Leak Prevention Technology, What is Lost Water, Vouchers to Reduce Air Pollution
  • May 2022 – Central Tucson PFAS Project, Tucson Water's New Playlist, Plan to Harvest Monsoon Rains
  • June 2022 – Managing New Connections, Dia de San Juan Event, What Causes High Bills, Tucson Connected
  • July 2022 – 20+ Years of Delivering High Quality Water, New Advisories for PFAS, Rebate Updates
  • August 2022 – Help Our Water Furture, Dia de San Juan Celebration, Water Use Comparison Tool
  • September 2022 – Putting Stormwater to Work, Storm to Shade In Action, Win a Smart Irrigation Controller
  • October 2022 – Cost Control Critical to Our Water Future, What Your Water Bill Pays For, Soil Prep and Planting for Fall
  • November 2022 – What Makes Tucson a Unique Conservation Leader, Responsible Desert Dweller Guide, Tips to Chill Your Water Bill
  • December 2022 – 3 Free Outdoor Destination Where You Play – and We Work, Free Conservation Kits

2021

  • January 2021 – Plunging into 2021 Together, Commercial Audit Program Video, Poll Results
  • February 2021 – Taking Action Against PFAS, Home Water Consumption, New Glass Recycling Program
  • March 2021 – Securing Water for Our Future, Managing CAP Water, Conservation Tips
  • April 2021 – Tips, Links, and Videos for a Water-Smart Landscape, Mayors' Water Challenge
  • May 2021 – Transforming the Reclaimed Water System, Introducing Artist Alex Jimenez, Celebrating Colorado River Water
  • June 2021 – Where Your Dollar Goes, Water Quality Reports, Learn About Proposed Differential Rates
  • July 2021 – Seven Tools to Celebrate Smart Irrigation Month, Meet Tucson Water Partner Smartscape, Tucson Wins Conservation Challenge
  • August 2021 – Tucson Water is Prepared for the Future, New Solar Installation, Tips to Maintain Your Evaporative Cooler, Chubasco Channel
  • September 2021 – Customers' Water-Saving Tips, How to Check Your Pool for Leaks, Keeping Weeds Under Control, Arizona Project WET
  • October 2021 – Tips for Planting and Caring for Trees, Links to Go Green and Save Green
  • November 2021 – Next-Gen Master Control System, Meet Tucson Water Partner CHRPA, Use Your Water Meter to Prevent Waste
  • December 2021 – Take Care and Ease into 2022 with These Tips, Tucson Water's First Playlist, Renaming of SHARP

2020

  • July 2020 – Premiere edition! New Billing System, Summer Irrigation Tips, Home Gray Water Pilot, Annual Water Quality Report
  • August 2020 – Rainwater Harvesting, Gila Topminnow, New Way of Working
  • September 2020 – Sweetwater Wetlands, Monthly Watering Reminders, Tucson-Marana Wheeling Agreement, New Way of Working
  • October 2020 – Infrastructure, Flushing Hydrants, New Way of Working
  • November 2020 – Southeast Houghton Area Recharge Project (SHARP), Talent on Tap
  • December 2020 – Water Quality, Flash Poll, Protect Your Plumbing from the Cold

Contact Us

Contact Information

EMERGENCY CONTACT (M-F 6am-9pm)
(520) 791-4133

EMERGENCY CONTACT (After hours)
(broken water main or pipeline, etc.)
311

WATER CUSTOMER SERVICE

Customer Service & Billing
520-791-3242 or 800-598-9449 (toll-free)
Phone hours: Mon.- Fri. 8 am-5 pm
Lobby:

  • 310 Alameda St. - Closed
  • 1100 S. Alvernon Way Mon.-Fri. 8:30 am-4:30 pm
  • 4004 S. Park Ave Mon.-Fri. 8:30 am-4:30 pm
  • 201 N Stone Ave. 8:30 am-4:30 pm

TW_CustomerService@tucsonaz.gov
TTY device communications: 520-791-2639
Paymentus help line: 800-420-1663 (24/7)
Paymentus support: customercare@paymentus.com