Start or Stop Residential Water Service

Contact Information

EMERGENCY (24 hours)
(broken water main or pipeline, etc.)
311

WATER CUSTOMER SERVICE

Customer Service & Billing
520-791-3242 or 800-598-9449 (toll-free)
Phone hours: Mon.- Fri. 8 am-5 pm
Lobby:

• 310 Alameda St. - Closed
• 1100 S. Alvernon Way Mon.-Fri. 8:30 am-4:30 pm
• 4004 S. Park Ave Mon.-Fri. 8:30 am-4:30 pm
• 201 N Stone Ave. 8:30 am-4:30 pm

TW_CustomerService@tucsonaz.gov
TTY device communications: 520-791-2639
Paymentus help line: 800-420-1663 (24/7)
Paymentus support: customercare@paymentus.com

OTHER UTILITY SERVICES

SEWER & WASTEWATER - Charges, Questions (Pima County)
520-724-6609 Mon. - Fri., 7:30 a.m. - 4:30 p.m.

GARBAGE/RECYCLING Charges, Questions (City Environmental Services)
520-791-3171 Mon. - Fri., 7 a.m. - 5 p.m.

WATER QUALITY / PRESSURE CONCERNS
520-791-5945
QualityAndPressure@tucsonaz.gov

WATER LEAKS (non-emergency)
WaterLeaks@tucsonaz.gov

WATER WASTE
520-791-2514
WaterWaste@tucsonaz.gov

MORE "CONTACT TUCSON WATER" INFO