Hard water is a term used to describe water with a high dissolved mineral content of calcium and magnesium.
In Tucson, our groundwater is naturally hard. The increased hardness levels come primarily from mixing our area’s hard groundwater with Central Arizona Project (CAP) water. As the percentage of CAP water increases, the hardness level will increase. Hard water is safe to drink and is not a health risk.
The changing mineral levels in hard water can influence how water tastes, with mineral buildup shortening appliance life and clogging pipes. Here are some tips to reduce the effects of hard water:
Visit our page devoted to treatment options to understand the pros and cons of home treatment systems.
Contact Information
EMERGENCY (24 hours) (broken water main or pipeline, etc.) 520-791-4133
WATER CUSTOMER SERVICE
Customer Service & Billing 520-791-3242 or 800-598-9449 (toll-free) Phone hours: Mon.- Fri. 8 am-5 pm Lobby:
TW_web1@tucsonaz.gov TTY device communications: 520-791-2639 Paymentus help line: 800-420-1663 (24/7) Paymentus support: customercare@paymentus.com
OTHER UTILITY SERVICES
SEWER & WASTEWATER - Charges, Questions (Pima County) 520-724-6609 Mon. - Fri., 7:30 a.m. - 4:30 p.m.
GARBAGE/RECYCLING Charges, Questions (City Environmental Services) 520-791-3171 Mon. - Fri., 7 a.m. - 5 p.m.
WATER QUALITY / PRESSURE CONCERNS520-791-5945 QualityAndPressure@tucsonaz.gov
WATER LEAKS (non-emergency)WaterLeaks@tucsonaz.gov
WATER WASTE 520-791-2514 WaterWaste@tucsonaz.gov
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