Construction Rates and Charges

The current water rates and charges were adopted by the Tucson's Mayor and Council on May 22, 2018, and became effective July 1, 2019.

NOTICE: On October 19, 2021, the City of Tucson Mayor and Council voted to implement a differential rate structure for Tucson Water customers located in unincorporated Pima County. These rates go into effect December 1, 2021. View detail on these rate changes.(PDF, 1MB)

Monthly Service Charge

The monthly service charge recovers the costs of:

  • Meter reading
  • Meter maintenance and replacement
  • Billing
  • A portion of distribution system (pipeline) maintenance
  • A portion of the capital costs associated with CAP water and public fire protection

The service charge is a flat rate based on meter size, regardless of the amount of water used.

Meter Size Rates
5/8 inch $16.33
3/4 inch $22.03
1 inch $33.42
1-1/2 inch $61.91
2 inch $96.09
2-1/2 inch $141.67
3 inch $187.24
4 inch $318.27
6 inch $646.43
8 inch $973.44
10 inch $1,486.18
12 inch $2,454.68

Usage and Other Charges

Per 100 cubic feet (Ccf)
(1 Ccf = 748 Gallons)

Charge Charge per Ccf
Usage Base Rate* $3.70
Central Arizona Project (CAP) $0.70
Conservation Fee $0.10

* Year-round rate (no summer surcharges)

CAP charge

Pays charges assessed by Central Arizona Water Conservation District for City's allocation of CAP water

Conservation Fee

Dedicated funding to recover utility's conservation efforts (first effective July 7, 2008)

Contact Us

Contact Information

EMERGENCY CONTACT (M-F 6am-9pm)
(520) 791-4133

EMERGENCY CONTACT (After hours)
(broken water main or pipeline, etc.)
311

WATER CUSTOMER SERVICE

Customer Service & Billing
520-791-3242 or 800-598-9449 (toll-free)
Phone hours: Mon.- Fri. 8 am-5 pm
Lobby:

  • 310 Alameda St. - Closed
  • 1100 S. Alvernon Way Mon.-Fri. 8:30 am-4:30 pm
  • 4004 S. Park Ave Mon.-Fri. 8:30 am-4:30 pm
  • 201 N Stone Ave. 8:30 am-4:30 pm

TW_CustomerService@tucsonaz.gov
TTY device communications: 520-791-2639
Paymentus help line: 800-420-1663 (24/7)
Paymentus support: customercare@paymentus.com

OTHER UTILITY SERVICES

SEWER & WASTEWATER - Charges, Questions (Pima County)
520-724-6609 Mon. - Fri., 7:30 a.m. - 4:30 p.m.

GARBAGE/RECYCLING Charges, Questions (City Environmental Services)
520-791-3171 Mon. - Fri., 7 a.m. - 5 p.m.

WATER QUALITY / PRESSURE CONCERNS
520-791-5945
QualityAndPressure@tucsonaz.gov

WATER LEAKS (non-emergency)
WaterLeaks@tucsonaz.gov

WATER WASTE
520-791-2514
WaterWaste@tucsonaz.gov

MORE "CONTACT TUCSON WATER" INFO

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