The current water rates and charges were adopted by the Tucson's Mayor and Council on May 22, 2018, and became effective July 1, 2019.
NOTICE: On October 19, 2021, the City of Tucson Mayor and Council voted to implement a differential rate structure for Tucson Water customers located in unincorporated Pima County. These rates go into effect December 1, 2021. Click here to view detail on these rate changes.(PDF, 1MB)
Pays charges assessed by (Central Arizona Water Conservation District) for City's allocation of CAP water
Dedicated funding to recover Utility's conservation efforts (First effective July 7, 2008)
Per 100 cubic feet (Ccf) (1 Ccf = 748 Gallons)
* Year-round rate (no summer surcharges)
Flat rate paid by customer, regardless of the amount of water used.
Contact Information
EMERGENCY (24 hours) (broken water main or pipeline, etc.) 520-791-4133
WATER CUSTOMER SERVICE
Customer Service & Billing 520-791-3242 or 800-598-9449 (toll-free) Phone hours: Mon.- Fri. 8 am-5 pm Lobby:
TW_web1@tucsonaz.gov TTY device communications: 520-791-2639 Paymentus help line: 800-420-1663 (24/7) Paymentus support: customercare@paymentus.com
OTHER UTILITY SERVICES
SEWER & WASTEWATER - Charges, Questions (Pima County) 520-724-6609 Mon. - Fri., 7:30 a.m. - 4:30 p.m.
GARBAGE/RECYCLING Charges, Questions (City Environmental Services) 520-791-3171 Mon. - Fri., 7 a.m. - 5 p.m.
WATER QUALITY / PRESSURE CONCERNS520-791-5945 QualityAndPressure@tucsonaz.gov
WATER LEAKS (non-emergency)WaterLeaks@tucsonaz.gov
WATER WASTE 520-791-2514 WaterWaste@tucsonaz.gov
MORE "CONTACT TUCSON WATER" INFO