To pay your water bill in person, visit any of our locations during business hours.
Planning and Development Services Center 201 N Stone Ave Cashier only Hours: 8:30 a.m. to 4:30 p.m.
Patrick K. Hardesty Midtown Multi-Service Center 1100 S Alvernon Way Dropbox & Cashier Hours: 8:30 a.m. to 4:30 p.m.
Thomas O. Price Service Center 4004 S Park Ave Dropbox & Cashier Hours: 8:30 a.m. to 4:30 p.m.
Eastside City Hall 7820 E Broadway Blvd Dropbox only Hours: 8:30 a.m. to 4:30 p.m.
You can also pay in person at Western Union
Returned checks will incur a $28 a charge to cover processing.
Contact Information
EMERGENCY CONTACT (M-F 6am-9pm) (520) 791-4133
EMERGENCY CONTACT (After hours) (broken water main or pipeline, etc.) 311
WATER CUSTOMER SERVICE
Customer Service & Billing 520-791-3242 or 800-598-9449 (toll-free) Phone hours: Mon.- Fri. 8 am-5 pm Lobby:
TW_CustomerService@tucsonaz.gov TTY device communications: 520-791-2639 Paymentus help line: 800-420-1663 (24/7) Paymentus support: customercare@paymentus.com
OTHER UTILITY SERVICES
SEWER & WASTEWATER - Charges, Questions (Pima County) 520-724-6609 Mon. - Fri., 7:30 a.m. - 4:30 p.m.
GARBAGE/RECYCLING Charges, Questions (City Environmental Services) 520-791-3171 Mon. - Fri., 7 a.m. - 5 p.m.
WATER QUALITY / PRESSURE CONCERNS520-791-5945 QualityAndPressure@tucsonaz.gov
WATER LEAKS (non-emergency)WaterLeaks@tucsonaz.gov
WATER WASTE 520-791-2514 WaterWaste@tucsonaz.gov
MORE "CONTACT TUCSON WATER" INFO