The City of Tucson Planning and Development Services Department (PDSD) is aware of phishing emails that appear to be official PDSD correspondence. PDSD will never request payment or wire transfers by email. Official permit invoices are sent exclusively from noreply@eplmail.tylerapp.com. To report a phishing email or ask questions about fees, contact us at 520-791-5550.
To pay your water bill in person, visit any of our locations during business hours.
Planning and Development Services Center 201 N Stone Ave Cashier only Hours: 8:30 a.m. to 4:30 p.m.
Patrick K. Hardesty Midtown Multi-Service Center 1100 S Alvernon Way Dropbox & Cashier Hours: 8:30 a.m. to 4:30 p.m.
Thomas O. Price Service Center 4004 S Park Ave Dropbox & Cashier Hours: 8:30 a.m. to 4:30 p.m.
Ward 2 Office 7820 E Broadway Blvd Dropbox only Hours: 8:30 a.m. to 4:30 p.m.
You can also pay in person at Western Union
Returned checks will incur a $28 a charge to cover processing.
Contact Information
EMERGENCY CONTACT (M-F 6am-9pm) (520) 791-4133
EMERGENCY CONTACT (After hours) (broken water main or pipeline, etc.) 311
WATER CUSTOMER SERVICE
Customer Service & Billing 520-791-3242 or 800-598-9449 (toll-free) Phone hours: Mon.- Fri. 8 am-5 pm Lobby:
TW_CustomerService@tucsonaz.gov TTY device communications: 520-791-2639 Paymentus help line: 800-420-1663 (24/7) Paymentus support: customercare@paymentus.com
OTHER UTILITY SERVICES
SEWER & WASTEWATER - Charges, Questions (Pima County) 520-724-6609 Mon. - Fri., 7:30 a.m. - 4:30 p.m.
GARBAGE/RECYCLING Charges, Questions (City Environmental Services) 520-791-3171 Mon. - Fri., 7 a.m. - 5 p.m.
WATER QUALITY / PRESSURE CONCERNS520-791-5945 QualityAndPressure@tucsonaz.gov
WATER LEAKS (non-emergency)WaterLeaks@tucsonaz.gov
WATER WASTE 520-791-2514 WaterWaste@tucsonaz.gov
MORE "CONTACT TUCSON WATER" INFO