Community Safety, Health & Wellness

About Us

The Community Safety, Health & Wellness Program (CSHW), centers on meeting the needs of Tucsonans with the right work in the right handsWith awareness that our community is safest when we have the tools to reduce and prevent crises, we are working to ensure that the City of Tucson has the appropriate responses to prevent crises related to substance use, mental illness, and extreme poverty.

The program is housed in the City Manager’s office and aims to:

  • Provide a civilian response to non-emergency and low acuity calls coming into our 9-1-1 call center related to complex social service needs including mental health, substance use or homelessness, and;
  • Coordinate across city departments, non-profit and community-led organizations to prevent crises related to mental health, substance use or extreme poverty, and to reduce violence and advance racial equity. 

The program functions as an umbrella for coordination with special problem-solving teams across multiple city departments. These teams specialize in meeting the needs of the community members experiencing behavioral health crises and houselessness and include:

Alternative Emergency Responses

The City of Tucson has long been an innovator on civilian alternative emergency responses such as TC-3 and embedded crisis call takers in our 9-1-1 call center dating back to 2016 and 2019 respectively.

The Community Safety, Health & Wellness Program works with the city’s public safety departments to put the right work in the right hands through advancing additional complementary alternative responses. 

9-1-1 Connection to Social Services
The Care Coordinators within the Community Safety, Health & Wellness Program work with individuals identified through the 9-1-1 call center who have complex social service or behavioral health (non-crisis) needs. The team takes a person-centered approach to support Tucsonans to reach their goals and successfully navigate other social services available in Tucson.  Services that Care Coordinators help community members navigate include:

  • Food security
  • Public benefits enrollments
  • Utility assistance
  • SSI / SSDI / Social Security
  • Medical care
  • Behavioral health care and wellness supports
  • Addiction/substance use/ recovery care
  • Financial wellness and income analysis (addressing medical and other debt)
  • Social supports and community connectivity
  • Head Start and childcare
  • Workforce development / vocational training / job application support
  • Housing stability supports - long term care, home repairs, ADA accommodations
  • Youth support
  • Referral to coordinated entry for emergency shelter
  • Accompaniment and advocacy as needed.
Mental Health Support Team Co-response

In partnership with Tucson Police Officers who serve with the Mental Health Support Team (MHST), the Community Safety, Health & Wellness Program Care Coordinators support individuals who are struggling to have their behavioral health needs fully met. As co-responders with MHST, Care Coordinators offer case management and advocacy supports to individuals and their families as they navigate emergency psychological evaluations or court-ordered treatment.

Community Health & Acute Response Team (CHART)
CHART helps to expand the types of resources available to residents engaged in our emergency response system. This special unit comprised of a Nurse Practitioner and Medical Assistant from El Rio along with a Housing Navigator and Peer Support Specialist from OPCS responds to emergency calls for service identified by our 9-1-1 call takers that involve individuals in public spaces who may be experiencing medical issues related to being unsheltered (discontinued, 2023). 

Community Outreach Engagement Program

The TPD's C.O.R.E. Unit aligns with the department's larger commitment to community engagement and addressing community needs. TPD actively participates in and supports various community-based programs and initiatives aimed at improving public safety and well-being.

Non-Emergency Line 3-1-1

The City of Tucson's 311 non-emergency service provides residents with a convenient way to report non-urgent issues and request city services, helping to alleviate the burden on the 911 emergency system.

What is 311?

311 is a dedicated, fully operational non-emergency phone line that connects residents to a wide range of city services and information. By dialing 3-1-1, you can report concerns such as:

  • Illegal parking
  • Potholes
  • Graffiti
  • Trash and debris
  • Abandoned vehicles
  • Damaged bus stops
  • Other non-emergency neighborhood issues(tucsonaz.gov)

The 311 system was developed to reduce the strain on 911 dispatchers by redirecting non-life-threatening calls to a dedicated team, ensuring that emergency responders remain focused on critical situations. 

How to Access 311 Services

Residents can access 311 services through multiple convenient channels:

  • Phone:Calll 3-1-1 from within city limits. If you are outside the city, call 520-825-9001 and press 7.

  • Online: Submit requests via the 311 Service Request Portal.

  • Mobile App: Download the Tucson 311 app to report issues on the go.

For more information or to submit a request, please visit the 311 Service Request Portal.

Violence Prevention and Community Building

The City of Tucson’s Community Safety, Health & Wellness (CSHW) Program is committed to building a safer, healthier, and more connected Tucson for all residents. In partnership with city departments, local organizations, and community members, the CSHW Program focuses on neighborhoods most impacted by historic disinvestment, economic hardship, and elevated levels of gun violence and other crimes.

Community Enrichment Coordinators, who work directly within communities to foster resident leadership, promote neighborhood-led revitalization, and build strong peer-to-peer networks. These connections are vital to preventing violence, addressing crises before they escalate, and sustaining long-term safety and well-being.

Violence Interruption and Vitalization Action (VIVA)

The Violence Interruption and Vitalization Action (VIVA) initiative program is a key component of the CSHW Program. VIVA uses a data-informed, place-based strategy to reduce gun violence in areas identified as high-risk across Tucson. This comprehensive approach focuses on:

  • Disrupting cycles of violence by addressing criminal networks and root causes.

  • Reclaiming and activating public spaces to foster a sense of safety and community pride.
  • Coordinated interventions involving city departments, Tucson Police and Fire, the Mayor and Council, local schools, and community-based organizations.

List of VIVA locations

History

  • The Community Safety Program started in September 2020 when Tucson’s Mayor and Council created a pilot program to improve safety in our neighborhoods. The goal is to bring city departments and local organizations together to build a better system of community safety.

  • In April 2021, the program became permanent. After that, the City held meetings and shared surveys to hear more from the community about how the program should grow. A Program Director was hired in January 2022 to lead this important work.

 

Meet Our Team

Team Leadership 


Brandi Champion, Director
Community Safety, Health & Wellness
 
Brandi.Champion@tucsonaz.gov

 Brandi Champion is a Tucson native who has dedicated her career to serving the community she grew up in. Born and raised in Tucson, she began her professional journey in the non‑profit sector supporting some of the region’s most vulnerable unhoused populations. In 2020 Brandi joined the City of Tucson Team as the Continuum of Care project coordinator. In October 2021, Champion was appointed as the city’s inaugural Housing First Program Director, leading a groundbreaking initiative to combat homelessness by prioritizing permanent housing combined with wraparound services.
 
Under her leadership, the City launched mobile shower outreach, expanded shelter capacity, and relocated unsheltered residents from street homelessness into housing—all rooted in the proven Housing First model. After three years in that position, Champion transitioned into the role of Community Safety Program Director, where she now collaborates closely with the Tucson Police Department and many other emergency service providers, as well as nonprofit partners and organizations. Her multidisciplinary approach integrates homelessness services with opioid response, violence interruption, mental-health services, and more, ensuring that public safety is addressed holistically.
 
Champion also holds a Master’s in Public Administration from Grand Canyon University, which complements her hands-on experience with policy knowledge and public-sector leadership. 

Lee Hopkins, Resource Manager
Community Safety, Health & Wellness
Lee.Hopkins@tucsonaz.gov

Lee Hopkins is the Resource Manager of the Care Coordination program within the Community Safety, Health & Wellness Program. She supervises the Care Coordinators and brings in resources for the program and its participants. Lee moved to Tucson in 2021 from Virginia. Work and family moved her around the East Coast, Canada, Latin America, Europe, and Sub-Saharan Africa throughout her life. Prior to joining the City of Tucson, Lee worked with non-profits in the U.S. and abroad to provide social work and public health services to refugees, advocate for immigrant rights and healthcare access, and invest in youth leadership and affordable housing. Lee has an MSW, specializing in management from Columbia School of Social Work and is licensed in Arizona.


Team Members

Susan Cota, Care Coordinator
Community Safety, Health & Wellness
Susan.Cota@tucsonaz.gov

Susan Cota serves as a Care Coordinator for the Community Safety, Health and Wellness Program for the City of Tucson. She is a proud native Tucsonan, a Latina, a child of immigrants to the U.S., and mother of three. Susan enjoys hiking Sabino Canyon's beautiful trails and has picked up boxing as one of her hobbies.

Prior to joining the City of Tucson, Susan worked for the Regional Behavioral Health Authority. Serving as the Tribal Clinical Service Coordinator for American Indian members of Sothern Arizona, Susan was responsible for identifying social determinates of health and gaps in care to members with Severe Mental Illness (SMI) and substance abuse.

Susan prides herself in her past collaboration with Medicaid, and stakeholders, to increase communication and improve health outcomes for members. Her passion is to support diversity, equity, and inclusion by providing advocacy to an underserved population and promoting healthier lives. Susan holds a bachelor's in psychology from the University of Phoenix.


Michelle Keller, Opioid Prevention and Recovery Care Coordinator
Community Safety, Health & Wellness
Michele.Keller@tucsonaz.gov

 Michelle Keller serves as the Opioid Prevention and Recovery Care Coordinator with the Community Safety, Health & Wellness program. With nearly two decades of experience in behavioral health and a deep commitment to justice reform and recovery support, Michelle brings both professional expertise and powerful lived experience to her work.

Originally from North Dakota, Michelle attended school in New Mexico before moving to Tucson in 1994, where she has since become a dedicated advocate for individuals impacted by incarceration, substance use, and mental health challenges. She holds an associate degree in Substance Use and Social Work, and her career reflects a consistent belief in personal growth, healing, and the power of second chances.

Michelle has spent over nine years supporting community members through the UA RISE Health & Wellness Center and CRC, while also serving as a case manager with the Arizona Department of Corrections, helping individuals transition back into the community after early release under 1291. She is a proud member of the Safety + Justice Community Collaborative and Second Chance Tucson, working to reduce incarceration and reimagine a more equitable justice system. As a mother of five, foster parent to seven, and adoptive parent of three, Michelle has built a family grounded in compassion, resilience, and love. Michelle’s commitment to recovery and community empowerment continues to shape her role as a trusted leader and source of hope in Tucson’s efforts to promote healing, equity, and safety for all. 


Ysabel Hernandez, Care Coordinator
Community Safety, Health & Wellness
Ysabel.Hernandez@tucsonaz.gov

Ysabel Hernandez serves as a Care Coordinator with the Community Safety, Health & Wellness program. A proud Arizona native and graduate of Tucson Unified School District, Ysabel continued her education at Pima Community College before earning a bachelor's degree in Administration of Justice from Northern Arizona University.

With a strong background in public service, Ysabel brings valuable experience from her previous role as a case manager for undocumented children, where she developed a deep understanding of trauma-informed care. She is well-versed in navigating institutional systems and is committed to supporting individuals through complex processes.

Ysabel is passionate about advocating for underserved communities and approaches her work with empathy, humility, and a deep sense of purpose. 


Oscar Medina, Community Enrichment Coordinator
Community Safety, Health & Wellness
Oscar.Medina2@tucsonaz.gov

Oscar serves as the Community Enrichment Coordinator within the Community Safety, Health, and Wellness Program. As a former middle school, high school, and college instructor, Oscar worked with youth and community organizers to develop environmental health and sustainability projects that were culturally responsive and enhanced the quality of life of historically underinvested communities. He is a descendant of migrants from Jalisco, Mexico, born and raised in California. He received his B.A. and M.A. degrees from the University of California Berkeley. During his spare time, he enjoys hiking and biking with his family.


Daniel Reyes, Care Coordinator
Community Safety, Health & Wellness
Daniel.Reyes@tucsonaz.gov

Daniel Reyes serves as Care Coordinator for the Community Safety, Health & Wellness Program for the City of Tucson. Originally from Mexico, Daniel has called Tucson home since 1998. Joining the City of Tucson in 1999, Daniel has worked with different community centers, schools and social programs throughout Tucson and advocacy agencies focused on immigrant rights. Daniel is fluent in Spanish and a National and Arizona State Certified Emergency Medical Technician.


Ricky Romero, Care Coordinator
Community Safety, Health & Wellness
Ricky.Romero@tucsonaz.gov

Ricky Romero serves as a Care Coordinator of the Community Safety, Health & Wellness Program for the City of Tucson. As a native Tucsonan, Ricky is motivated to support his neighbors to achieve their goals. Prior to joining the City of Tucson, Ricky worked in the behavioral health field for over 20 years. Starting his work with at-risk youth in the juvenile justice system, he has a deep appreciation for the importance of positive community and familial dynamics to help young Tucsonans thrive. Most recently, Ricky has worked extensively with adults living with addictions and the unique needs of older adults. In his personal time Ricky stays busy with family and his church community.


Kristin Woodall, Care Coordinator
Community Safety, Health & Wellness
Kristin.Woodall@tucsonaz.gov 

Kristin Woodall serves as a Care Coordinator for the Community Safety, Health & Wellness Program for the City of Tucson. Kristin was raised in Flagstaff, AZ. After working as a nurse, Kristin transitioned to providing case management at a Medication Assisted Treatment center to individuals with substance use disorders and mental health diagnoses. It was after that when she began to work for the City in the Ward 3 Council office and provided constituent services. She transitioned to the CSHW program after working for three Council Members. Now she serves the people of Tucson using the skills that she has gained throughout her career.


Isaac Durgin, Community Enrichment Coordinator
 Community Safety, Health & Wellness
Isaac.Durgin@tucsonaz.gov

Isaac Villegas Durgin is a Community Enrichment Coordinator with the Community Safety, Health & Wellness program. Born and raised in South Tucson to immigrant parents from Mexico, Isaac brings a deep understanding of the community he serves. He is fluent in Spanish, which allows him to connect more effectively with Tucson’s diverse populations and ensure that language is never a barrier to accessing support. Isaac’s  lived experience provides valuable insight into realities faced by communities affected by violence and systemic barriers, shaping his strong commitment to public service and community healing.

Isaac has worked extensively in public health and youth outreach. At the University of Arizona’s Southwest Institute for Research on Women (SIROW), he served as a Youth Health Educator and Prevention Specialist providing health and sex education at La Canada Substance Abuse Treatment Center. He has also worked with COPE Behavioral Health Services, focusing on harm reduction and HIV prevention.

Earlier in his career, Isaac was a Youth & Prevention Coordinator at the House of Neighborly Service, where he led after-school programs and coordinated the Second Chance Tattoo Removal Program. He began his work in the field as a Behavioral Health Specialist, offering direct care in residential settings. 


Kristian Quihuiz, Staff Assistant
 Community Safety, Health & Wellness
Kristian.Quihuiz@tucsonaz.gov

 Kristian Quihuiz was born and raised in Nogales, Arizona. Growing up in a border town, Kristian experienced the richness of a bi-cultural upbringing—a life shaped by the traditions, values, and customs of both the United States and Mexico. While attending college, Kristian worked at a local K–8th bi-cultural charter school, supporting students and families from diverse backgrounds. He earned his Associate’s degree in Economics from Cochise College in 2012 and a Bachelor's degree in Commerce from the University of Arizona South in 2014.

Shortly after, Kristian began his professional career with United Way of Tucson and Southern Arizona. Kristian spent nine years with United Way, progressing from Program Coordinator to Director of the Regional Connections office. He worked with over 60 community partners supporting rural communities in Pima South with initiatives focused on early childhood education, financial wellness, health, and housing stability. In 2024, Kristian joined the City of Tucson’s Community Safety, Health and Wellness program as a Staff Assistant.

Kristian is deeply committed to public service and passionate about continuing to grow within the City of Tucson. He believes in the power of helping others, making a meaningful difference, and working together to create lasting change. With a heart for service and a strong sense of teamwork, Kristian continues his journey of community impact—driven by the belief that through unity and purpose, great things can be achieved. “One City, One Team!”


Azul Navarrete-Valera, Community Enrichment Coordinator
  Community Safety, Health & Wellness
Azul.Navarrete-Valera3@tucsonaz.gov

Azul Navarrete-Valera serves as a Community Enrichment Coordinator with the Community Safety, Health & Wellness program. A Tucson native and daughter of Mexican immigrant parents,  Azul brings both lived experience and professional expertise to her role, with a deep commitment to equity, healing, and community empowerment. She earned a Bachelor of Arts in Law with a minor in Justice, Equity, Diversity, and Inclusion from the University of Arizona.

 Bilingual in English and Spanish, Azul is able to connect with a wide range of community members and ensure that language is never a barrier to accessing vital resources. Her career spans various roles in public health and social services, including her work as a Nurturing Parenting Practitioner, where she delivered culturally responsive, in-home support for families navigating crisis and system involvement. Azul’s experience includes case management, community-based workshops, and data-informed program coordination. Azul also served as the Ward 1 appointee to the Tucson Parks and Recreation Commission, where she collaborated on local initiatives. Notably, she led the successful effort to rename Christopher Columbus Park to Danny Lopez Park, honoring the legacy of the late Tohono O’odham elder. Her work is grounded in a belief in community-led change and the power of education and engagement to prevent crises, foster connection, and promote long-term safety.

Examples of Work in the Community

No Place Like Home 

Winter Sock Drive

City of Tucson Addressing Mental Health Calls

Brookings Community Safety Blueprint

Events

No Place Like Home

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 Youth Advisory Council

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 Community Safety Leadership Training Institute

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Back to School Resource Fair

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Dodge Flower September Community Safety Events

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Summer Family Resource Fair

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Dodge Flower Neighborhood Fair
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Tierra Luna & Tierra Sol Community Resource Fair

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